Return Policy

In short

Our services and products are digital, so the returns that apply to physical goods do not apply once work has started or files have been delivered.
Instead of returns, we offer revision cycles as set out in your proposal or agreement, and refine the work within the agreed scope.
If you were charged in error or bought something by accident, contact us within 24 hours and we review it before the project starts.
Cancellations and money back are covered by the Refund Policy.

This summary is for convenience. The full text below is the policy.

Last Updated: May 2026

Thank you for choosing DIGITECHIE Technologies. This Return Policy outlines our guidelines regarding the return of digital products and services.

1. Digital Products and Services

As we are a digital agency providing intangible goods and services (such as website development, UI/UX design, branding, and digital marketing), traditional "returns" applicable to physical products do not apply.

Once a service has been initiated, delivered, or a digital product (e.g., source code, design files, or creative assets) has been downloaded or transferred to you, it cannot be "returned" in the traditional sense.

2. Revisions and Modifications

We are committed to delivering high-quality work. Instead of returns, we offer revision cycles as outlined in your specific project agreement or proposal. If you are not satisfied with the initial deliverables, we will work with you to revise and refine the work within the agreed-upon scope.

3. Accidental Purchases

If you believe you have been charged in error or made an accidental purchase, please contact us immediately (within 24 hours). We will review these requests on a case-by-case basis before any project kickoff or resource allocation begins.

4. Relationship to Refund Policy

This Return Policy is meant to be read in conjunction with our Refund Policy. For specific matters regarding financial compensation or project cancellations, please refer to our official Refund Policy documentation.

5. Contact Us

If you have any questions or require support regarding your specific deliverables, please contact our team at .

How many design revisions do I get?

On UI/UX design plans, Basic includes two revision cycles, and Growth and Enterprise include unlimited revision cycles. On website and app projects, revisions happen at each design review until you approve the screens.

How do I review progress during development?

Every milestone goes to a staging link: a private copy of the site or app you can open on your own phone and computer. You send feedback there, and only approved work goes live.

What does the free support cover?

Fixing bugs in what we built, security updates, keeping the site online and small content or layout fixes. New pages or features are quoted separately.

What happens when the free support period ends?

You can move to a maintenance plan, or take the project in-house. Either way you already have the source code, logins and handover notes, so you are never locked in.