Refund Policy

In short

If you cancel before our team has started work, usually within 48 hours of payment, a refund may be granted minus the payment gateway's processing fee.
Once work has started we generally do not offer full refunds, because time and resources are committed from the first day.
Monthly plans can be cancelled at any time with 30 days' notice before the next billing date; payments for current and past billing cycles are not refundable.
If you are unhappy at any stage, tell us and we will revise the work to meet the agreed scope.

This summary is for convenience. The full text below is the policy.

Last Updated: May 2026

At DIGITECHIE Technologies, we strive to deliver the highest quality digital services and ensure our clients are completely satisfied with their investment.

1. Digital Services

Due to the nature of digital services, including UI/UX design, custom web development, and digital marketing, a significant amount of human hours and resources is dedicated immediately upon project initiation. Therefore, we generally do not offer full refunds once work has commenced.

2. Cancellations Before Project Kickoff

If you request a cancellation and refund before our team has started any work (typically within 48 hours of payment), a refund may be granted minus any applicable payment gateway processing fees.

3. Subscription & Retainer Plans

For ongoing monthly retainers or subscription services, you may cancel your plan at any time. However, any payments already made for the current or past billing cycles are strictly non-refundable. We require a 30-day notice prior to your next billing date for cancellations.

4. Dispute Resolution

If you are unsatisfied with our services at any stage, we kindly ask that you communicate your concerns to our team immediately. We value our client relationships and will work diligently to revise the deliverables and ensure your project meets the agreed-upon scope and standards.

5. Contact Us

If you have any questions or wish to discuss a cancellation or refund, please contact us resolving it directly at .

What is your refund policy?

If you cancel before our team has started work, usually within 48 hours of payment, we can refund the amount minus the payment gateway's processing fee. Once work has started we generally do not offer full refunds, because time is committed from day one. If you are unhappy at any stage, tell us and we will revise the work to meet the agreed scope. The Refund Policy page has the full terms.

Can I cancel a monthly plan?

Yes, at any time. Please give 30 days' notice before your next billing date. Payments for the current and past billing cycles are not refundable.

How do I pay?

Online, through Razorpay's secure checkout. Pick a plan on the pricing page, add a coupon if you have one, and pay. Every payment is verified on our server before the order is confirmed.

Will I get a receipt?

Yes. After paying, you can download a PDF receipt from the Track page by entering your order reference and the email you used at checkout.